You need to work on vastly improving how your delays, cancellations and general chaos is communicated to your paying customers. Having train delays in these conditions may be irritating but it is also understandable. What is inexcusable is how Northern Rail manages to treat its customers.

After standing on a freezing platform and seeing an idle train with 'Arrived' on the departure board for an hour, many passengers elected to go to the waiting room to wait for the 06:40 (or 08:10 I'm unsure which it was) service to depart.

At 8:38 the boards then changed from 'Arrived' to 'Exp 8:38'. We left the waiting room and went to the platform only to find that your oh so professional and dedicated staff had deemed it perfectly acceptable that a hugely delayed service should depart with no station announcement of any kind.

It is completely unacceptable to expect people to stand in the cold next to an empty train with no information in the small chance that it may depart whilst passengers aren't looking.

All other passengers in the station awaiting trains from real travel companies were being kept informed of what was happening with their journeys while Northern customers were yet again treated like second class citizens. I don't enjoy paying £70 a month to be screwed over at every opportunity by Northern Rail's ineptitude. It is shocking how badly a company is able to treat it's customers.

I do hope that Northern Rail will soon either:

1) Somehow come to grips with some form of communication technology that enables them to contact other people and convey information (I suggest telephones and tannoys but other options are available.)  

or 

2) go out of business.